JOIN THE TEAM ​

​

CURRENTLY HIRING ​

​

• Bookkeeping Account Manager (Remote, Flexible Schedule)​

  • Location: Remote. Open to candidates in the US or Canada, provided you can occasionally be available during Pacific Time business hours and have strong US bookkeeping fluency.

  • Compensation: Hourly to start, with a clear path to a flat monthly retainer once both sides are confident in the fit. Annual bonuses paid in summer and at year-end. Opportunity to take on additional clients and grow your earnings as the relationship develops.

  • Expected hours: Roughly 40 to 60 hours per month to start, scaling up if you choose to take on more clients. You set your own schedule.

​​​​

Please read the entire post before applying. Applications that do not follow the
instructions at the bottom will not be considered.

​

ABOUT THIS ROLE

​

PSBN LLC is a boutique bookkeeping firm based in Los Angeles, working with clients across consumer-packaged goods, nonprofits, consultancies, and creative businesses. We are not a high-volume firm. We work with a small number of clients we care about, and we keep our service quality high by staying lean.

We are hiring a Bookkeeping Account Manager to own the day-to-day client relationship for four of our clients, with the option to take on more over time.

This is a long-term seat, not a side gig.
We want someone who plans to be in this role for years, not months.

​

WHAT THIS JOB ACTUALLY LOOKS LIKE:

 

This is a relationship and operational role. You will be the consistent professional voice clients interact with day-to-day. Strategic calls and complex advisory questions get handled at the firm level, so you can stay focused on what you do best: keeping the books clean and clients well taken care of.

The work is mostly asynchronous and email based. Live calls are rare. Occasionally we may invite you to sit in on a client Zoom if it would help you learn something specific about an account, but this is unusual. You may occasionally need to jump on a quick Zoom with the backend bookkeeper assigned to your clients for training or walking through a new process, though you are welcome to record a Loom video instead if that fits your style better.

​

A TYPICAL WEEK LOOKS LIKE:

​

• Responding to client emails within 24 hours, professionally and clearly

• Managing the backend bookkeeper assigned to each of your clients, including assigning work, reviewing their output, and making sure they hit deadlines

• Reviewing AP and AR work before it reaches the client and catching errors before they do

• Running monthly close on a defined schedule, including reconciliations and reporting

• Weekly account reconciliations for the clients that need them

• Flagging anything ambiguous, unusual, or judgment-heavy to the CEO before
  responding to the client

​

WHO ARE WE LOOKING FOR?

​

The person who succeeds in this role tends to look like this:

​

• You have a real bookkeeping background. Not a few months of online courses, not a recent career change. Three to five years minimum of US GAAP bookkeeping work, including AP, AR, reconciliations, and month-end close.

• You are fluent in QuickBooks Online. We will train you on everything else (Notion,
  Missive, Expensify, ClickUp, Toggl), but QBO needs to be second nature.

• You are comfortable holding a teammate accountable. You can review someone else's work, give clear feedback, and follow up when deadlines slip, without making it personal.

• Your writing carries the relationship. Clients know you only through your inbox, so the writing needs to be clear, professional, and polished. Occasional human typos are normal, but consistently clean, careful writing is the standard.

• You think one or two steps ahead. When a client asks a question, you understand what they actually need, not just what they literally asked. You anticipate the follow-up before they have to send it.

• You double-check your own work. The number reconciles before you send it. The
  subject line is spelled correctly before you hit send. The formula references the right cells before the file goes out.

• You are reliable. You respond when you say you will. You meet deadlines. If something is going to be late, you tell us before it is late.

• You are low ego and easy to give feedback to. You want to be told when something is wrong so you can fix it and improve.

• You want a steady, long-term role with predictable income that you can build around the rest of your life. If you run your own small bookkeeping practice and have the bandwidth for additional work, that works well. If you are a parent or caregiver who needs flexibility but wants real, professional work, that also works well.

 

NICE TO HAVE, BUT HAPPY TO TRAIN

 

Do not have CPG accounting experience or nonprofit fund accounting? That's okay.

 

If you have a strong bookkeeping foundation and the curiosity to learn, we genuinely enjoy training people up. Our CEO Justin has built a deep playbook around things like trade deductions, inventory accounting, Amazon and Shopify reconciliations, and nonprofit fund tracking, and he is happy to teach the right person from the ground up. The same goes for our tooling stack (Notion, Missive, Expensify, ClickUp, Toggl, etc.).

 

QuickBooks Online is the one we cannot teach you. Everything else, we will.

​

COMPENSATION AND GROWTH 

​

We pay hourly to start so both sides can calibrate. Once we are mutually confident, we move to a flat monthly retainer. Annual bonuses are paid twice yearly (summer and year-end). ​Referral bonuses are also paid if you bring in a new client that signs with us. As you demonstrate that you can handle your existing client load well, we will offer you additional clients, and your compensation grows accordingly.

We currently have more clients than account managers, so genuine growth is available to the right person.

​

OUR HIRING PROCESS 

​

We take fit seriously and want both sides to feel confident before committing.

Our process is designed to make sure of that.

 

Here is what to expect:

• Application review (tailored cover letter required, see below)

• A 15 - 30 minute video interview

• A 60-minute live working session in a sandbox QuickBooks Online file

• Reference checks

• A two-week paid trial project on a real client engagement

• Offer

 

We move as fast as the right candidate allows. We will not rush to a bad fit.

​

HOW TO APPLY 

​

Email your application to careers@psbnllc.com with the subject line:
Account Manager Application: [Your Full Name]

Include the following in your email:

• Your resume

• Your hourly rate expectation in USD

• Your time zone and typical working hours

• A cover letter in the body of the email (not as an attachment) that addresses all three of the following prompts:

  1. Describe one bookkeeping mistake you made in the last 90 days, how you caught it, and what you changed afterward.

  2. In two or three sentences, tell us why this particular role fits the life you are trying to build.

  3. Imagine a client emails you saying their gross margin looks lower than usual this month. In two or three sentences, what are the first two or three things you would check before replying, and why?

​

Applications without a tailored cover letter that addresses all three prompts above will be deleted without review. Generic AI-written cover letters are easy to spot and will be rejected.​

​

PLEASE DO NOT CONTACT US IF

​

• You are a recruiter, staffing agency, or another bookkeeping firm pitching outsourced services. These messages are deleted on sight.

• You are looking for a short-term gig or a few hours of side work. This is a long-term role.

• You do not have direct US bookkeeping experience in QuickBooks Online.

​​

​

WE LOOK FORWARD TO HEARING FROM YOU!